SYCLOPS CLAIMS PLATFORM —

SYCLOPS CLAIMS PLATFORM —

Product Requirements

The platform needed to replicate all existing spreadsheet functionality while removing its core limitations: manual data entry, error-prone workflows, poor auditability, and single-user constraints. Claims data had to be entered once and remain consistent across reserves, payments, reporting, and external submissions, with a full audit trail for compliance in a highly regulated environment.

The system also needed to support multiple claim entry points (FNOL, ENOL, TNOL), different claim paths (handled in-house vs. sent to TPAs), and strict financial controls around reserves, payments, and recoveries. Crucially, it had to integrate cleanly with existing internal systems and downstream reporting processes (BDX, CUE, Vitesse), without introducing double counting, reconciliation issues, or operational risk.

Overview

As Urban Jungle began handling insurance claims in-house, the existing Google Sheets–based workflow quickly became a business bottleneck. What started as a temporary solution was limiting scale, accuracy, and collaboration across claims, ops, finance, and insurance teams.

This project expanded the existing Syclops TPA claims information system into a fully fledged claims management platform, designed to replace the spreadsheet entirely and support 1000+ concurrent claims of any type without additional claims-handling resource.

MVP Build

Syclops TPA claim information platform was expanded into a relational, action-driven claims platform built on the existing internal architecture. Each claim is tracked through a clear lifecycle, from FNOL to closure, with every action, reserve change, communication, and payment logged as a time-stamped event.

The MVP focused on enabling claims teams to work faster, more accurately, and collaboratively, while creating a single source of truth for operational, financial, and reporting needs.

Design Process

The claims platform was built as an extension of the Syclops system, using its existing UI patterns and interaction model to reduce cognitive load for internal users. The design deliberately remained UJ-agnostic, avoiding brand styling in favour of clarity, consistency, and usability for internal and third-party users.

Design was delivered in three phases: information architecture, low-fidelity wireframes, and high-fidelity designs. All phases covered all core pages and respective functionality: landing, FNOL, in-house claims, TPA claims, claim detail pages, and to-dos.

Reporting & Data Build

The platform was designed to support robust internal and external reporting from day one. Claims data is stored in a structured, time-series format aligned with existing data pipelines, enabling:

  • Monthly claims BDX generation (aligned with TPA processes)

  • Future automation of CUE reporting

  • Accurate loss ratios, claims loading, and operational metrics

  • Reduced reliance on manual reconciliation across systems

This created a clear path from MVP to deeper automation and analytics maturity.

Outcome

The Syclops claims platform replaced an increasingly fragile spreadsheet workflow with a scalable, auditable system capable of supporting growing in-house claims volumes. Since launch, multiple rounds of user research have been run to iterate and improve the MVP, alongside deeper integration with the customer-facing ENOL journey and increased automation across key claims processes.

These improvements have enabled Urban Jungle to scale in-house claims handling from fewer than 50 claims to over 1,000 claims in the past eight months without adding any new claims team resource. Ongoing research and iteration continue to shape the platform, with a long-term ambition to evolve SyClOps into a standalone B2B claims handling product.